Return Policy

INTRODUCTION
SOWDIX INDIA LLP is committed to delivering the highest quality products and services to
our esteemed customers. In the event that you are not entirely satisfied with your purchase,
we have formulated a comprehensive return policy to ensure a hassle-free and transparent
process for our valued clientele.

DEFINITION OF TERMS

Sowdix : Refers to Sowdix India LLP, Incorporated under Limited Liabilities Partnership Act

2008 with LLPIN : ACC-5033

Defective Items (Clothing) : In the case of clothing, "Defective Items" refer to products that
display issues such as irregular stitching, fabric tears or rips, discoloration, or any form of
damage that is not attributable to customer misuse or mishandling.

Defective Items (Accessories) : For accessories, "Defective Items" entail products that
exhibit functional impairments, structural flaws, or material defects that render the item
unsuitable for its intended use. This could involve problems such as broken components,
non-functional features, or any damage incurred during the manufacturing or shipping
process that affects the overall integrity and usability of the accessory.

SCOPE

This policy applies to all customers who wish to initiate a return for products purchased from
SOWDIX INDIA LLP.

PRODUCT RETURN TIMELINE

● Products can be returned within 3 business days from the date of receipt. Please
ensure that the item is unused and in its original condition, with all accompanying
tags and packaging intact.

NON-MATCHING DESCRIPTION OR DEFECTIVE ITEMS

● If, upon receiving your order, you find that the product does not align with the
provided description or is discovered to be defective, we urge you to contact our
customer support team within 72 hours of receipt. Our team will work diligently to
address your concerns and initiate the necessary steps for a replacement or refund,
as per your preference.

PROCESS FOR RETURN OF DEFECTIVE PRODUCTS

● For cases concerning defective products, we kindly request that you provide us with
photos or video of the defect. Please forward the same to our email address at
connect@sowdix.com, ensuring clear explanation of the concerns.

REPLACEMENT OR REFUND PROCESS

● Following the verification of the reported issue, we will promptly process the requisite
steps for a replacement or refund, prioritising the resolution of your concern in a
timely and efficient manner.

EXCLUSIONS FROM POLICY COVERAGE

● It is important to note that this return policy does not extend to instances of product
misuse, accidental damage, water damage, or any form of deliberate abuse to the
purchased product. The policy is designed to address genuine product-related
concerns and defects only.

TIMELINE LIMITATION

● To ensure the effective execution of the return process, we regret to inform you that
requests for replacements or returns will not be processed beyond the stipulated
three day return period.

EXCEPTIONS TO THE POLICY

We regret that, with the exception of cases involving items not matching the provided
product description and instances of defective products, we will be unable to accept any
further requests for replacements or refunds. We value your satisfaction and are dedicated
to upholding the terms of this policy to facilitate a smooth and customer-centric return
process. For any further inquiries or assistance, please do not hesitate to contact our
dedicated customer support team, who will be more than happy to assist you.